Reporting to the Managing Director , you will be responsible for the day-to-day management of the hotel and its staff. You will have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations and housekeeping. While taking a strategic overview and planning ahead to maximise profits, you must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations. Business and people management are equally important elements.
TYPICAL WORK ACTIVITIES
- Planning and organising accommodation, catering and other hotel services; promoting and marketing the business;
- Managing budgets and financial plans as well as controlling expenditure;
- Maintaining statistical and financial records;
- Setting and achieving sales and profit targets;
- Analysing sales figures and devising marketing and revenue management strategies;
- Training and monitoring staff;
- Planning work schedules for individuals and teams;
- Meeting and greeting customers;
- Dealing with customer complaints and comments;
- Addressing problems and troubleshooting;
- Ensuring events and conferences run smoothly;
- Supervising maintenance, supplies, renovations and furnishings;
- Ensuring security is effective;
- Carrying out inspections of property and services.
You must have extensive hotel management experience in 4/5 star hotel. You must have a strong personality with strong management skills and a keen eye for details.
Our client offers a pleasant working environment, good career prospects and very attractive and highly competitive compensation package to the successful candidate.
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